IT Monitoring & Support
IT Monitoring and Support are critical components for any organisation that relies on technology to conduct its operations.
At HTM we have long experience in managing and maintaining monitoring systems.
We have also partnered with Paessler AG, developers of PRTG, a popular network monitoring tool that offers an all-in-one solution to monitor your IT infrastructure.
PRTG offers a user-friendly dashboard that provides real-time monitoring of network and device performance, enabling our team to quickly identify and solve issues before they can impact your hotel operations.
PRTG supports all devices installed at your properties, making it a comprehensive solution for network monitoring.
As we setup PRTG with custom alerts and notifications, our engineers are always informed about any issues that may arise in the network.
We also have access to real-time, detailed reports that offer insights into network performance and identify potential areas of improvement.
And, because we monitor network performance remotely, we can quickly respond to any issues that may arise, regardless of their location.
Monitoring is closely tied to IT support services which are essential for businesses to ensure the smooth operation of their IT infrastructure, minimize downtime, and maximize productivity.
By partnering with us as your support service provider, you can focus on your operations while leaving HTM experts in charge of the gear.
Our IT Monitoring and Support services include
- 24/7 helpdesk for critical failures.
- Real-time reporting tool and client dashboard.
- Dedicated teams of engineers.
- Regular reports on your infrastructure performance.
- Security management and consultancy
- Ongoing support and maintenance.