Hotel Technology Management (htm) Ltd is a privately owned UK company located in London with our support and installation teams operating from London and Milton Keynes.
htm are proud to be working with some exciting brands, such as Hand Picked Hotels, Jurys Inn Group, The Doyle Collection, Harbour Hotels and Accor UK. Understanding and interpreting their individual brand needs has been key in both retaining and growing their trust in our capability to fulfil their own service excellence.
Set up originally to cater for the telephony equipment and voice services market, during more than 12 years of successful trading, htm have remained progressive in their investment in new concepts, technolgies and service offerings. Early adoption of internet based technologies and wireless communications has built a strong and deep technical expertise across the business, helping design, implement and support some premier brands that we are delighted to call our clients.
Over the years htm have developed very strong relationships with our core technology partners, working with best of breed platforms and products to ensure end user and ultimately a guest’s satisfaction in the products and services we deliver to you.
Reliable. Responsive. Relationship.
In order to assist groups manage their IT infrastructure across multiple sites, we have developed (for and with our clients) a set of comprehensive on-line reporting tools, that we call our Client Dashboard and allow IT managers to have visibility and control over all their assets across multiple sites.
This now allows us to offer groups (or asset management companies) complete outsourcing of IT – all from one company, with one team and one central point of contact.
Working with best of breed products and trusted partners, htm solutions remain competitive, reliable and innovative. Based in London and Milton Keynes, htm are here to help owners, stakeholders and management teams alike.
Unique Ability to Support Hotels, measured by a depth of support coverage and breadth of engineering expertise
Bespoke service levels are available to meet your individual business needs but our standard business hours model is a popular option. All of our services are tracked through our on-line Client Dashboard where statistics / analytics and general reporting information is available – no-one else in the UK can offer this depth of cover as a one-stop-shop provider of services.
As a valued customer, ongoing htm Account Management comes as standard as we look to form strong business relationships with each of our clients.
In brief, htm is now unique in the UK in being able to offer design, installation and 24/7 support, from an in-house team, for the following technologies:
- WiFi & Managed HSIA
- Telephony & Call Accounting Solutions (Voicemail & Wake-Up Solutions)
- Connectivity & Network Infrastructure (Broadband, SIP, Minutes, Fibre, Cabling)
- TV Services
- Guest Bedroom Phones & Accessories from VTech
- Digital Signage & Kiosks
- Mobility Solutions & VoWiFi
- Managed Conference Solutions
- Support, Service Levels & Analytics