Shane Doyle – Group IT Manager

Having worked with the htm team for over 18 years, both I and my colleagues have relied upon htm as a key supplier to the Jurys, Leonardo and NYX hotel brands. With every new build, acquisition or refurb, htm has given us their unique experience and knowledge, whilst keeping operational and budget spends to a minimum. With each new technological development, htm have worked with us, ensuring our hotels continue to provide exceptional connectivity to our staff and guests, from SIP Trunk and telephone hardware roll-outs to cabling and Wi-Fi installations. htm plan, install, support, monitor and report on all the solutions they install, ensuring that any issues that occur, within our hotels, are fixed rapidly – and in many cases before we even notice that anything has failed. Over the last few years, htm have moved towards working with us on a consultative basis, listening to what we are trying to achieve and working with us to approach hardware & software companies together, with the aim of finding the right solutions for us that htm can install and support. They continue to be an all-encompassing managed service provider, and I know that we can rely on them to be on-hand 24/7. What I look for in a supplier is flexibility & responsiveness, but above all, we now have a single supplier to manage our internet connectivity, telephony, Wi-Fi and internal Lan infrastructure.    
Hotel Technology Management (htm)
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