I have found htm supportive, professional and flexible in their approach to Harbour Hotels requirements and rapid growth. Whether installing systems in one of our boutique hotels or one of our larger city centre properties, htm has shown attention to detail and have provided a standardised approach, while also appreciating the differences in each property due to its style and location. Once the installation is completed, htm continue to provide support as required and make adjustments as each hotel develops, ensuring that our hotels remain operational 24 hours a day, 7 days a week.
From the very beginning, htm have been on-hand to lend us their professional experience. htm’s quick thinking, professional attitude and extensive knowledge has enabled Bankside hotel to become the hotel it is today. Through the whole process, htm have guided us through the entire install process with ease and allowed us to focus on other details within the development. With htm on-board, it has ensured that not only do we provide exceptional connectivity through our hotel, we also have a managed service provider that we know we can rely upon.
Having worked with the htm team for over 18 years, both I and my colleagues have relied upon htm as a key supplier to the Jurys, Leonardo and NYX hotel brands.
With every new build, acquisition or refurb, htm has given us their unique experience and knowledge, whilst keeping operational and budget spends to a minimum. With each new technological development, htm have worked with us, ensuring our hotels continue to provide exceptional connectivity to our staff and guests, from SIP Trunk and telephone hardware roll-outs to cabling and Wi-Fi installations. htm plan, install, support, monitor and report on all the solutions they install, ensuring that any issues that occur, within our hotels, are fixed rapidly – and in many cases before we even notice that anything has failed.
Over the last few years, htm have moved towards working with us on a consultative basis, listening to what we are trying to achieve and working with us to approach hardware & software companies together, with the aim of finding the right solutions for us that htm can install and support. They continue to be an all-encompassing managed service provider, and I know that we can rely on them to be on-hand 24/7.
What I look for in a supplier is flexibility & responsiveness, but above all, we now have a single supplier to manage our internet connectivity, telephony, Wi-Fi and internal Lan infrastructure.
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