Hotel Telephony Solutions
Minimal Up-Front Expense and Pricing Linked to Your Hotel Telephony
Minimal Up-Front Expense and Pricing Linked to Your Hotel Telephony
From call centre solutions, booking environments, and operator positions through to IP admin telephones and front of house devices, htm offer hosted, on-site and cloud-based telephony services which all integrate with front of house property management systems (PMS), delivering guest and staff related services where needed.
Our engineers can install and set up telephone systems to monitor and manage all kinds of communication throughout the hotel. Easy and smooth call transfers, messaging access on multiple devices offering your guests additional facilities that adding value while delivering unparalleled customer service.
iCharge Charging Platform
Our fully comprehensive call accounting platform iCharge (by Tigertms) is flexible, secure and has an easy to access web portal for reporting, billing or system management. Installed in hotels across Europe, iCharge is compatible with all leading types of telephone systems. All leading types of telephone and property management systems (PMS) providing hospitality features such as guest name updates and room/housekeeping status.
InnLine Voicemail Services
InnLine voicemail is the ultimate service for handling your hotel guest and staff messages. A proven hotel and serviced apartment voicemail solution.
InnLine acts as an auto-wake-up solution, with alarms to the front desk on failed wake-up calls and full, detailed historical reports on wake-up call activity.
htm install and maintain fixed Mitel telephiony, alongside installing a huge range of leading guest phones systems, working alongside our division hoteltelephones.com. htm has taken its time to choose the right partners, using many years technical and customer support experience to develop a product portfolio which is constantly evolving.
Working closely with the Lowry Hotel in Manchester requirements htm successfully integrated the Mitel 3300 MXe phone system onto the existing network infrastructure and installed new Vtech SIP cordless phones into each guest room, whilst working closely with The Lowry staff to ensure minimum disruption to guests.
As the project was nearing completion, new Mitel “Connected Guest” Call Management and Guest Voice Mail systems were interfaced with the Hotel’s Property Management System. In addition, a number of “MiCollab” VoWiFi Samsung Smartphones were issued to key staff.
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