Market-Leading Hotel Guest Solutions

Fully Guest-Centric Experience

Guest-Facing Solutions

A New Focused Approach to Guest Satisfaction.

htm have many guest-facing solutions which can be deployed throughout your hotel.
From Chromecasting TV solutions, fast Wi-Fi, IoT messaging and to connected voice.

htm have the solutions to ensure your guest’s technology requirements are reliably fulfilled.



In-room TV Chrome Casting

Our simple yet intuitive casting solution ‘’ is an advanced streaming solution, which allows guests’ to view content using a smart device and compatible apps (i.e. Netflix, Youtube, Amazon Prime and much more), guests can securely watch their own content using their own accounts, whenever they want, on any in-room TV.

htm provide guest support services, guiding your guests with any technical issues, ensuring an optimal
personalised casting experience.


IoT Communications

Hotel Secret Service (a division of htm) utilises a smart messaging core, which translates messages into tasks or messaging outputs. These can be delivered to smart devices, web pages, legacy devices or more.

Messages are handled using ‘AI’ principles and events are stored for reporting purposes. The intention of H.S.S is to improve communications for guests and also between staff, thus improving both efficiency and guest satisfaction.

Instant task messaging improves efficiency by ensuring a task is completed in the shortest possible time, using the least possible resource.

Guest Facing Handsets

Working with leading hospitality phone manufactures, (a trading division of htm Ltd) is a leading UK-based hotel telephone supplier, which offers competitive prices on an extensive range of hotel telephones.

Fully Project Managed

24/7/365 Support

Cost Reduction

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Want to Learn More About Our Guest Solutions?

htm has extensively worked with our team at Stanbrook Abbey Hotel to ensure the very best in guest solutions goes where we need it. Vanessa and her team at are always on hand to give us expert advice or replace our guest phones when needed.”

“In each of our guest rooms, we now benefit from htm’s new casting solution, which has enabled us to offer a simple, easy to use platform without having to invest thousands of pounds on an expensive IP TV platform, which has in-secure casting facility. Finally, we have recently installed Hotel Secret Service into our busiest areas throughout the hotel, which has maximised our staff efficiencies and improved upon our response times.

Gordon Burniston,

General Manager, Stanbrook Abbey Hotel, Hand Picked Hotels

Our guest solution partners