General enquiries




wifi symbol


Network support


General FAQ’s

All service calls come directly to our offices in Milton Keynes, where we use the latest hardware and software remote diagnostic technology available. The majority of the issues which arise are addressed remotely from the htm Help Desk. When required, htm will dispatch an engineer to address on-site issues

Price is the value of the technology and the cost of doing the job “Right First Time”. Changes in specification, mistakes, errors, or a lack planning usually results in additional resources being spent by the property to address these issues. htm prides itself on giving its customers a complete proposal, including steps that many other companies unfamiliar with the hospitality industry might miss. Any htm proposal contains a thorough hotel property and technology review.

We have installation experience on a wide variety of properties from small country house hotels to five star prestigious city hotels such as Great Scotland Yard or Bankside Hotel. Our sales, installation and service teams work as a cohesive unit with one goal in mind — your complete satisfaction with your new communication systems, regardless of the size of your property.

htm takes ownership of customer satisfaction from start to finish for the installation and service during the life of the maintenance contract. htm install 100% of the systems by our cross-trained engineers. htm have a variety of maintenance options available so your hotel can continue to enjoy uninterrupted, quality communications for a long time after htm install the new system.

htm offers the latest in data and voice technology and has many longstanding client relationships. Partnering with htm, a company which works exclusively in the hospitality industry, will enable you to benefit from htm`s understanding of the details and issues particular to each hotel installation. Performing consistently, on a daily basis, throughout the UK and Ireland, as htm has done until now, means that htm will repay your faith in htm when you make the change.

With htm systems installed across the UK and Ireland, in addition to working on cabling and other projects on request in Europe. htm can provide hotel support and equipment maintenance solutions to most areas.


The biggest issue with analogue trunks is the cost. Nationally, the average is about £18 per month, and this doesn’t include call bundles. Working with our partners Gamma htm offer low-cost SIP trunks (including a market-leading call bundle), which allows all calls to be transmitted over your internet connection, bypassing the local phone company and their charges.

All our htm customers gain access to our new customer protal. Our simple easy to use portal has the very latest information relating to all our services, from downloads to ‘How to video guides’ our portal enables our customers to find information, request support, and resolve issues online easily and autonomously.


From the design of a solution to its delivery, you can have peace of mind in htm’s engineering and project team to help your business needs. Our skill in the design and placement of access points to maximize coverage and to ensure maximum throughput of data. This encompasses the use of sophisticated Wi-Fi survey planning software to produce heat-maps of Wi-Fi coverage.

htm utilise a class-leading monitoring platform, which monitors devices on your network every 60 seconds. We can detect and resolve 98% of issues before any staff and guest notices an issue.

This platform can inform our nationwide engineers or support desk as soon as an issue arises, ensuring an effective resolution.


BT Openreach announced (2015) their intentions to switch off all of their existing PSTN and ISDN networks by 2025, leaving businesses, such as hotels less than five years to find a suitable alternative.

htm offer a far cheaper and reliable solution through our SIP trunks option. Contact us today to see how we can save you thousands of pounds on bills and changes.

htm offer a huge range of centralised storage, from hosted, VM and cloud based. By keeping data in one place, meaning less opertional costs within your hotel/s. Our solution means closer control on data protection, version control and security