The exterior of Bankside Hotel in London

The Bankside Hotel is an independently owned hotel, which is part of the Marriott Autograph Collection and is a hotel with unique character. With a plan to open the doors to paying guests in October 2018, they wanted to provide the very best technology to match their unique vision of being a community spirited hotel with a love of local art and influence. For this they needed an extensive IT infrastructure, which would need to be designed and installed to coincide with the opening of their hotel. At the very beginning of the design they approached us, with our years of experience of new-build hotel openings and for our experience as a managed service provider to supply Telecoms, WiFi, IT, voice and data connectivity throughout the building.

When the project began, we worked closely with the Mechanical & Electrical (M&E) contractor and co-designed the cable infrastructure and converged network, while also collaborating to decide upon the cable routes, quantities / locations within the hotel.

Once the shell of Bankside was built as a ‘Whitebox’ by construction company St George, we restructured the legacy CAT6 cables that were already installed and did this as part of a “new” specification that was agreed with the client. Then, having “corrected” much of the infrastructure, we began work on the hotel’s requirements for: a fully converged network within the building, a Telecommunications solution with Smartphones for key staff (used over the WiFi), IT infrastructure and a full WiFi solution complete with a WiFi Access Point in every Guest room, to be integrated with the IPTV & Chromecast solutions.

It was quickly discovered in the first few days of the project that there was no direct access in place to bring the main Internet Fibre into the building. Road closures were requested and htm were presented with a lead time of 18 months to complete the digging, groundworks and installation of a new Fibre circuit.

Through experience with previous large-scale projects, htm had already formed a Plan B and were able to supply and install a 1000/1000 wireless data connection to ensure the Bankside Hotel was able to open with fully functional systems. Once the “fixed” Fibre was installed, post opening, all systems were migrated and the wireless connection downsized in bandwidth and left in situ for resilience.

One-Stop shop Solutions including VOIP Solutions, VoWifi, Guest Internet Access and On-Premises Telephone Systems and Telephony

Now that the project had reached a stage of completion and we had successfully deployed all active elements and integrations with the PMS system, professional training was also provided for the use of the static and mobile / VoWiFi communication system, to allow staff to fully benefit from its available features.

The hotel has now been open for almosrt a year, with our fully comprehensive 24/7 support contract covering everything provided.

Douglas McHugh, the General Manager of the Bankside Hotel, commented on the positive success of the job:

“The Bankside Hotel is certainly a one-of-a-kind project, with the ethos being on offering the very best in culture, art, food and especially a reliable telephone and WiFi network for our guests to use. For this to be effectively managed we needed a company that could integrate these systems and support them once installed. That is why we selected htm as our preferred one-stop shop solutions company.”

“Over the 18-month build period, Hotel Technology Management (htm) Ltd have guided us through the entire install process with ease and allowed us to focus on other details within the development. With htm on board we have ensured that not only do we provide exceptional connectivity throughout our hotel, we also have a managed service provider that we know we can rely upon.”

The equipment that was supplied and installed:

  • Horizontal CAT6A cable infrastructure (Used for voice, WiFi, IT, AV, CCTV, IPTV and door entry)
  • SIP trunks
  • Vertical Fibre and Multicore cable infrastructure
  • Network coverage for Voice, IT and WiFi
  • Mitel 3300 MXe within the premises
  • Connected Guest CUB call management
  • MiCollab VoWiFi communication & “presence / chat” solution
  • Vtech 2411 guest bedroom phones (a special thanks to for their support on this project)
  • Ruckus WiFi hardware
  • A mixture of solid state and virtual servers
  • 30 x Dell PC computers
  • HP Printers