HTM has expertise across all leading hospitality communications products and technologies, preferring to specialize in a few such as Mitel or 3com. If you have one or more telephone systems installed, HTM can support Mitel throughout the U.K. and Ireland, so we hope, making HTM the logical choice. Should your systems belong to different manufacturers, HTM has the capability to oversee and project manage the support work to ensure you have one point of contact.
Maintenance support from HTM is tailored to suit your ongoing hotel, group and guest requirements; to give you increased flexibility, peace of mind, security and lower costs.
HTM’s UK & Eire Engineer Presence
With a capability to deliver a service and support engineer presence in line with our hotel or Group client needs, we ensure that the client regularly sees their appointed engineer, so they can get to know and trust one another.
One Point of Contact
Hoteliers often seek a single point of contact, at HTM our engineers are cross-trained not just on telecom and network products, they are also specialists in voicemail. call messaging and call accounting solutions. It is because of this, hoteliers ask HTM to log and track their network faults on their behalf.
HTM offer ongoing maintenance support beyond that specified by the equipment manufacturers. It is an active preventative maintenance and support policy, designed to extend the life of your systems whilst not forcing you to upgrade until you are ready.
Dedicated Service Desks
HTM has a dedicated service desk team working for you and your hotel staff and guests. The team will ensure you receive and maintain continuity of fault resolution contact regardless of your telephone system, network provider or location. The 24/7/365 service is available for voice, data and guest internet systems, ensuring that any response to an emergency is provided as required.
Daily Remote System Programming Changes
A hotelier often requires changes to be made to their telephone system or conferencing and meeting room IP public address allocations. HTM will make changes within 24 hours of your request, this frees up your staff and their time to concentrate on other guest sales or services. A easy way for you to save time, anticipate guest needs and reduce costs.
Your hotel will be covered by our telephone based account management team who will provide you with regular contact and updates as required. HTM will ensure that you are kept up to date with new developments and provide you with independent advice. This ensures that new technology developments in our systems and others such as the BlackBerry, iPhone, SIP and their impact upon the hotel, the guest and their use are all advised or systems updated as required.
Service Level Agreements
Our engineers are committed to return your calls within contracted and specified time limits. Fault management is tailored to meet service level agreements. Additional manufacturer support also gives us the ability to escalate faults back to the manufacturer directly.
Project Management HTM are fully equipped to provide dedicated support for large and small-scale hotel or apartment implementations and/or migrations, with many years of experience implementing hotel projects.