A cutting-edge addition to Sanguine Hospitality’s Development Portfolio, Hotel Indigo in Cardiff gives a glimpse of a modern hotel sited in this newly refurbished property in the very heart of Cardiff city centre. Combining stunning guest bedrooms with superb facilities and fine dining, this new Property brings an exciting new offering to those looking to stay in the Welsh Capital.

Jon Biles has worked with Sanguine on many properties in the past and his experience and knowledge was again requested by Sanguine to provide a Telephone System Solution that would assist in the successful running of the Hotel

With the offering of a Mitel 3300 IP based solution with a mixture of IP and analogue voice connectivity devices htm were able to design the right solution for the Hotel with the inclusion of “Retro” style handsets to the bedrooms to make the rooms a little quirkier.

With WiFi-linked VoIP cordless devices also being installed the ability for Staff to provide a quick and efficient service to Guests will now be available.

HTM will provide an ongoing 24/7/365 support program covering all technologies, backed-up by our unique client dashboard.

Jon Biles:  “it has been great to work with Sanguine again after many years of continued partnership and trust in the abilities of what I can bring to them, I look forward to working with them again on future Projects” 




Mitel Upgrades to a number of former Hotel Collection and Thistle Hotels, now rebranded Jurys Inn plus the last remaining SX2000 Upgrades for Hand Picked Hotels. Plus Mitel MiCollab installations in Jurys Inn Hotels.

A decision was made to upgrade all remaining SX2000 systems to become Mitel 3300 systems, across 11 sites, cleaning up the various comms rooms as part of the work. This not only extends the serviceable life for at least another 5 years without any fear of hardware becoming redundant, but allows the roll-out of IP networking for Hand Picked Hotels, for example, which gives the ability to route (and control) all calls between hotels and the CRO seamlessly at no cost to the group, with the aim of maximising the use of the CRO and minimising lost calls.

As part of the upgrade plan for Jurys, we are implementing Mitel’s MiCollab Smartphone solution, allowing staff mobiles to use the WiFi network when walking around the hotels. This will also have an interface to fire alarm panels, effectively replacing old paging installations and combining the benefits of DECT and paging into one new smartphone solution. Any money now not spent on DECT or Paging can be spent on maintaining an effective WiFi solution, which is the only intelligent way forward.

As with any tech refresh, new UPS’s are installed and all comms rooms tidied up. If you don’t tackle these points at such a time, when do you ever get around to it?




Courthouse Shoreditch – London. Complete Samsung WiFi, Telephony and Mobile Solution

Htm Ltd was delighted to be awarded the contract to install all Telephony and WiFi requirements into Mastcraft’s most recent hotel, fabulous Courthouse Shoreditch hotel, which we completed in the second half of 2016.

The building has 4 basement floors, an old section (at the front) and a new section at the back. Right in the middle are the old courthouse cells, now part of the elegant bar area.

We worked closely with Vaarun Malik of Mastcraft to install a 100% IP Telephony solution, with Samsung IP Featurephones throughout admin areas, Samsung Galaxy series Smartphones (with the Samsung WeVoip application used as the core mobile platform), VTech SIP Cordless phones in guest bedrooms and a Samsung AC-specification WiFi solution across the entire building, even outside on the outside bar on the 5th floor. Staff now have excellent voice VoWiFi coverage for the Samsung Galaxy smartphones (calls are not lost as they go in and out of the lifts, up and down the staircases) and guests benefit from above-average coverage and speeds throughout the building.

Vaarun was kind enough to say the following of htm, once the installation had finished:

“I would like to thank you and your team for the outstanding level of professionalism and service. I think it was the personal touch that made a very complicated installation, hassle free. Looking back I don’t think I could have done this so effortlessly with another team”

Image below shows bar at the recently opened Courthouse Shoreditch:

Shoreditch copy

POSTED 12/16

Hyatt Birmingham – replacing Mitel SX2000 phone system after 27 years of service

The Mitel SX2000 telephone system that served Hyatt Birmingham since the late 1980’s, with its 319 Guest Rooms and Suites, has finally been replaced by a new Mitel 3300 solution, completed by htm Ltd in 2016, proving that an investment in a Mitel Telephone System has really been the best choice for any hotelier. We think that it amounted to 27 years of service, with only a few changes in-between and some of the old Digital phones were still be used up until the day we removed them. How many other IT investments have provided 27 years of service?! Cloud solutions for voice have their place but, for many hoteliers, there may not be enough of an advantage to a Cloud solution to warrant the far higher overall costs to the business? Having replaced all the core hardware, htm Ltd set about assisting the Financial Director with a plan to reassess and reduce all telephone lines and install Mitel’s MiCollab solution to allow corporate smart devices or mobiles to use the WiFi network as a DECT alternative, which, in our opinion, is the right choice to make. Hyatt birmingham copy

POSTED 10/16

We are delighted to have appointed Jon last October. He has an excellent track record in the industry and will be working on growing the number of technologies we support as well as creating new major accounts within the UK and Irish hotel market. Jon’s words, upon joining htm last year were as follows:

“In 1994, with the invention of Goldstar and Panasonic key systems, I began cutting my teeth in the world of Telecommunication Sales, going door to door on Trading Estates doing the hard sell. A lot has obviously changed since then!!! As with many Salespeople back in those days, I worked my way around the leading companies looking for the best compensation package and began to gain experience and knowledge in leading brands of Telecom Hardware. 11 years’ ago the world of Hospitality was opened up to me and I haven’t looked back. During those 11 years, I honed my skills of providing Turn Key Comms/IT/WiFi Solutions to new build Projects and Refurbishments. I have great knowledge of all Brand Standards and can apply those to “Boutique Hotel” environments for those requiring a more bespoke guest offering. I have successfully consulted, sold and implemented to the likes of core-brand Hiltons, Double Tree and Hampton hotels, along with IHG Crown Plaza, Indigo, Holiday Inn and HIExpress, having recently worked directly with IHG and a Franchisee to develop and open the first Generation 3 Express in the UK. Taking this Brand knowledge and applying it to a more Boutique environment I have successfully provided Comms and Data solutions to properties such as Cliveden House, Chewton Glen and The Lygon Arms along with providing full consultancy and Project Management to the award-winning Ampersand Hotel. I have now a full skill set to offer Consultancy, Design, Sale, Implementation, Project Management and ongoing Support with good knowledge of Mitel, TigerTMS, Ruckus and Cisco. I have known Simon and HTM for many years and we have shared a mutual friendship with regards to both our Industry and our shared passion for motorsport / cars. It became apparent to me that I needed a new challenge in life and HTM seemed the perfect venue in which to pick up this mantel and move forward. htm are a renowned and respected Company within our Industry and I want to bring my skills and knowledge to them to bring to the market a strong offering for potential clients looking for voice and data solutions I very much look forward to the future and know we will be successful in our venture.”  

grand jersey

POSTED 26/10/15

As a recent addition to the Hand Picked Hotels portfolio, htm was asked to look at the existing WiFi installation at The Grand Jersey with a view to making improvements and bringing it into line with other Hand Picked Hotels’ recent installations.

Having found a range of set-up errors (multiple single radio Access Points set up on the same channel, channels 12 and 13 were being used – a problem for most American guests, poor choice of locations for the Access Points), htm installed a new professional-grade ANTlabs E Series Server, new PoE Switches, new Ruckus Controller with the latest Dual Radio Access Points and set up the entire network correctly. Given the high profile (and high tech) nature of the corporate guests that stay at the Jersey Grand Hotel, the hotel now has a WiFi solution that is effective and up-to-date.




POSTED 20/10/15

htm ltd was asked to provide a solution to replacing an ageing Philips Sopho telephone system with its separate DECT-based cordless telephone system for staff, using WiFi as the medium to replace the old DECT technology.

In choosing Samsung as the technology solution, Crowne Plaza Kensington is the first hotel in the UK to fully embrace Samsung’s integrated Telephony and WiFi solution that uses the Samsung Galaxy Smartphones and Samsung’s new Dual Radio WiFi Access Points as a core of the new solution. 25 staff now have Samsung smartphones as a mobile device that allows them to have one number for their IP Deskphone and their Galaxy Smartphone. Key staff now have fire alarm notifications directly to their Smartphones and also benefit by having the Samsung Xchange “presence” feature, allowing them to see who is talking to who, within the building, or even outside the building.

Crowne Plaza Kensington agreed with htm that the right investment decision is to make WiFi available across the building, including the terrace at the back and all administration areas, rather than consider any DECT-based replacement technology. Samsung makes this decision easy for hoteliers by building- in clever software into its WiFi Access Points and Galaxy range of mobiles / Smartphones whereby the Smartphones are constantly looking for the best signal. This means that staff can communicate with confidence and it maximises the value of the investment in new WiFi Access Points.

As part of the installation, htm replaced the entire guest WiFi solution that was in place with the latest Samsung Dual Radio Access Points, along with a new ANTlabs E Series Guest Internet Server, set up to deliver class leading HSIA solution for all guests.

The smartphone now has a place in the workplace as a genuine business tool. So much so that whenever we look at new installations, we now ask whether each member of staff actually needs a desk-phone at all.





POSTED 04/12/14

Working in partnership with Samsung, htm are pleased to announce the arrival of Samsung’s WiFi and Telephony solution at Ambassadors Bloomsbury in London. It being the first hotel to take this complete integrated wireless solution which incorporates telephony from Samsung’s Officeserv product and the integration of Samsung’s Galaxy products for management, housekeeping and maintenance. All of this being delivered over Samsung’s wireless technology and managed by htm.




POSTED 21/11/14

We are pleased to announce that The Cavendish London has signed and renewed its maintenance contract with htm for a further 2 years. This important piece of business demonstrates the work our dedicated engineers have delivered in the past and we look forward to our future working relationship with all the team at The Cavendish. Thank You.

mini-Classic New 2012

POSTED 10/09/2014

htm are pleased to announce a new strategic partnership with Samsung. Samsung’s new Telephony, WiFi as well as Samsung TV products and solutions have been added to the htm product portfolio and a series of road-show demonstrations will begin in October. Hotels and Groups across the UK will be invited to individual demonstrations to see and use the new Samsung Eco System. Contact us for more info