Posted April 2018  – Late last year we were very pleased to be given the go-ahead to install a new Mitel 3300 Telephony Solution into Ashorne Hill, in Warwickshire.

A brief extract from the Ashorne Hill website gives an idea as to the aims and stature of the property:

‘Ashorne Hill – the place to learn, the people to inspire’

Ashorne Hill is a dedicated conference centre and learning solutions provider, located just outside Leamington Spa and set within 35 acres of stunning Warwickshire countryside. It has 17 main training or conference rooms, 23 syndicate rooms, 113 ensuite bedrooms, plus sports and leisure facilities.

The main intricacies of this Project were in evaluating how best to provide a telecoms solution that would suit both a Hotel environment and a working Commercial element that exists within the Property. Working closely with Tom Dorman-Mathews (IT Officer) we were able to get a complete understanding of their requirements and provide the perfect solution for their needs.

Integrating the renowned Hospitality features and capabilities of a Mitel 3300 (for the ease of reusing their legacy analogue bedroom handsets running over a CW1308 copper backbone) we were seamlessly able to incorporate an IP handset deployment over their Commercial and Administration Depts, utilising their CAT5e network. The result was that we were able to reuse their mixed infrastructure enabling Ashorne Hill to save significant monies by not having to re-cable the outlying Hospitality buildings that cover a large footprint.

By using an IP handsets, they could redesign how their Administration Staff worked with a far more effective call distribution and call handling package to improve a clients’ stay, as well as improve their Sales team’s ability to take bookings far more efficiently via a much more flexible Call Centre solution. In addition, we upgraded their older Tiger Call Management / Wakeup / Voicemail solution to the latest “Connected Guest” PRO Software to enable full call analytics for their Sales and Commercial Teams as well as the standard call billing for Guests.

The Property is currently also trialling a small number of Mitel MiCollab Mobile phone app licences in the hope that they will improve their internal communications to staff who have need to be “mobile” around the site.

 

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